In today’s unpredictable world, being prepared for critical incidents is essential. This one-day course equips business leaders with the skills and knowledge to effectively manage crises, with a particular focus on leadership, communication, and decision-making. Build resilience and ensure your business can withstand any challenge.
● The Critical Incident Management Team
● Phases of a critical incident
● Crisis leadership
● The Critical Incident Plan
● Practical scenario-based practice
● A clear understanding of your role as a Critical Incident Manager
● A Critical Incident Plan outline relevant to your own business
● Experience gained within a simulated incident
● Practice of decision-making under stress
● Insight and helpful feedback